Privacy policy

Privacy Policy

Last updated: April 2026

At Urban Basket, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our store.

Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and billing details when you place an order
Device Information: IP address, browser type, and pages visited on our site
Transaction Information: Details about purchases you make through our store

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your queries and provide customer support
Improve our website and shopping experience
Send promotional emails (only if you've opted in)
Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Shipping and logistics partners to fulfil your orders
Payment processors to handle transactions securely
Service providers who assist in operating our website (e.g., Shopify)

Data Security

We implement industry-standard security measures to protect your personal information. All transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure.

Cookies

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some features of our site.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.