Frequently Asked Questions

Have questions? We've got answers! If you don't find what you're looking for, feel free to contact us.

🛒 Orders

How do I place an order?

Simply browse our store, add your favourite items to the cart, and proceed to checkout. It's quick and easy!

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placing them. Please contact us immediately at ubasket8@gmail

Will I receive an order confirmation?

Yes! You'll receive an email confirmation with your order details as soon as your order is placed.

🚚 Shipping

Where do you ship?

We currently ship across India. Stay tuned for international shipping updates!

How long does delivery take?

Standard delivery takes 5–7 business days. Express options may be available at checkout.

How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS.

↩️ Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused and undamaged items. Please visit our Refund Policy page for full details.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive the returned item.

💳 Payments

What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) where available.

Is my payment information secure?

Absolutely! All transactions are encrypted and processed through secure payment gateways.

📦 Products

Are your products authentic?

Yes, all products sold on Urban Basket are 100% authentic and sourced from trusted suppliers.

What if I receive a damaged product?

We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damaged item and we'll make it right.

Still have questions? Contact our support team — we're happy to help! 🧺